Terms of Service

1. Agreement and parties

These Commission Terms ("Terms") govern custom 3D art and related services ("Services") provided by Thomas Brown, trading as mrportz ("Artist", "I", "me"), based in the United Kingdom, to you ("Client", "you").

By requesting a quote, approving a Scope (defined below), paying an invoice or deposit, or receiving deliverables, you agree to these Terms. If you do not agree, do not commission work.

You must be at least 18 years old and have legal capacity to contract. Services are offered to individuals and businesses. If you commission on behalf of a company, you confirm you have authority to bind that company.

Messages and approvals in our agreed project channel (including Discord) count as written agreement unless we sign a separate contract that explicitly overrides these Terms.

2. Consumers and businesses

If you commission as a consumer (an individual acting for purposes outside your trade, business, or profession), you retain any rights that cannot be excluded under the Consumer Rights Act 2015 and other mandatory UK law.

Custom digital Services made to your specification may begin before any statutory cancellation period ends only if you expressly request early start in writing (including Discord) and acknowledge that your right to cancel may be lost once performance has begun, to the extent permitted by law.

If you commission as a business, these Terms apply in full to the maximum extent permitted by law.

3. Services and scope

I provide hard-surface 3D modeling, texturing, look development, environment and prop work, and related deliverables as described in a written quote or message thread agreed between us (the "Scope").

Unless the Scope says otherwise, I do not provide character art, organic sculpting, rigging, animation, legal clearance for trademarks you request me to reproduce, or guaranteed film-grade retopology. Real-time and render targets, poly budgets, and export formats must be stated before production begins.

The Scope lists deliverables, file formats, engine or pipeline targets, milestones if any, and estimated hours or fees. Work outside the Scope is not included and requires a change order before I continue.

I may refuse or decline commissions at my discretion before a Scope is accepted and a deposit is paid.

4. Quotes, estimates, and changes

Hourly work is quoted in estimated hours before production starts. Examples on this website are illustrative only and are not binding offers until confirmed in a Scope.

A binding agreement for a commission is: these Terms, plus the Scope you approve in writing (including Discord), plus any invoice that references that Scope.

If your brief changes materially (new assets, platforms, quality tier, or deadlines), I will pause work and provide a revised quote. You are not entitled to additional work without approving the revision.

Rush delivery requested after the Scope is agreed may incur a rush fee stated before I accept the new deadline.

5. Fees, invoicing, and payment

Unless the Scope states otherwise, the base rate is £30 (GBP) per hour for time spent on your commission, including reasonable communication directly related to the job. New custom commissions may be subject to a minimum fee of £120 unless the Scope states otherwise.

The rate reflects UK freelance business costs and sustainable production, not an employee hourly wage or statutory minimum wage. It is set so I can deliver the pipeline described in the Scope (Blender, Substance, and agreed exports) without undercutting the cost of running that pipeline.

Your invoice covers time on your Scope and a fair share of ongoing overheads. I do not line-item these on invoices, but they are part of how the published rate is calculated:

Fees are exclusive of VAT unless an invoice explicitly includes VAT. If I am required to charge VAT, it will be shown on the invoice.

I may require a non-refundable deposit of up to fifty percent (50%) of the quoted total before work begins, especially for new clients, large scopes, or tight deadlines. The Scope states deposit amount and due date.

Final deliverables and source files (if included in the Scope) are released only after all fees for that commission are paid in full, unless milestone billing is agreed in writing.

You are responsible for payment processor fees, currency conversion, chargeback fees, and bank charges on your side unless the invoice states otherwise.

For business clients, overdue invoices may accrue statutory or contractual interest and reasonable recovery costs permitted by the Late Payment of Commercial Debts (Interest) Act 1998 and related law.

If you initiate a chargeback or payment reversal after receiving deliverables without a good-faith dispute raised with me first, you breach these Terms. I may treat any license or assignment as revoked, demand repayment of disputed amounts plus reasonable costs, and refuse future work.

• Labour: hard-surface modeling, Substance texturing, look development, and deliverables per the Scope.
• Professional software subscriptions (including Adobe Substance and related tools), typically around £120 per month in aggregate, incurred whether or not your commission is active that month.
• Hardware and maintenance for production equipment (for example workstation, storage, and peripherals).
• Website, commission intake, Discord project channels, quotes, and reasonable administrative time tied to running the service.
• Tax, National Insurance, and other obligations on self-employed income in the United Kingdom, plus non-billable time between commissions when overheads continue.
• Preview renders or work-in-progress may be watermarked or lower resolution until payment conditions in the Scope are met.
• Partial payment does not grant a partial license to use final-quality deliverables for commercial release unless the Scope explicitly says otherwise.

6. Your responsibilities

You will provide clear references, dimensions, naming conventions, and technical requirements in time for me to work efficiently.

You confirm that references, logos, trademarks, and other materials you supply are owned by you or properly licensed for this project, and that my use under the Scope will not infringe third-party rights.

You indemnify me against claims, losses, and reasonable costs arising from materials or instructions you provided without proper rights or from uses of deliverables you make outside the Scope.

You will respond to reasonable questions within a timeframe that keeps the project moving. Delays in feedback extend delivery dates and are not my breach.

You will not use preview or unfinished files in public releases, commercial products, or marketing until paid in full and unless the Scope allows it.

7. Delivery and acceptance

Deliverables are supplied electronically in the formats listed in the Scope. I am not responsible for import errors, engine compatibility, or pipeline issues unless fixing that integration was explicitly part of the Scope.

On delivery of a milestone or final package, you have seven (7) calendar days to report defects or omissions that fall inside the agreed Scope. Issues must be described clearly enough for me to reproduce or verify.

If you do not report issues within that period, the deliverable for that milestone is deemed accepted except for latent defects that a reasonable inspection could not reveal.

Acceptance does not reduce your obligation to pay amounts already due.

8. Revisions, cancellation, and termination

Revisions included in the Scope must stay within the agreed creative direction. Revisions after acceptance, or beyond what the Scope includes, are billed at the hourly rate unless I agree otherwise in writing.

If you cancel after work has started, you pay for all hours already worked at the agreed rate, plus non-recoverable costs stated in the Scope. Deposits are applied to that balance and are not refunded when work has begun at your request.

If I cancel for reasons within my control before delivery, I will refund unused prepaid amounts for work not yet performed, except for work already delivered and accepted or hours fairly earned.

I may suspend or terminate Services immediately if you harass me or others, charge back payments in bad faith, breach confidentiality, or fail to pay when due after reasonable notice.

9. Intellectual property and copyright

Until you have paid in full for the commission described in the Scope, you receive no license to use the artwork, meshes, textures, or other creative materials for commercial or public purposes, except viewing previews for approval.

When paid in full, ownership and usage depend on what the Scope states:

• Default: you receive a non-exclusive, perpetual, worldwide license to use the final deliverables for the purposes stated in the Scope (for example your game, video, event, or marketing). I retain copyright unless the Scope says otherwise.
• If the Scope states full copyright assignment (or "buyout"): upon full payment, I assign to you my copyright in the final deliverables created for that Scope, subject to the reservations below.
• In all cases unless we agree otherwise in writing: I retain the right to display completed work in my portfolio (including lookdev.art and social media), use stills and breakdowns for self-promotion, and keep copies for my records. Confidential projects require written agreement before deposit and may incur a fee stated in the Scope.
• You may not resell, redistribute, or sublicense raw project files, meshes, or textures as stock assets, template packs, or NFT collections without a separate written license.
• You may not use deliverables to train machine-learning or generative-AI models, or supply them to third parties for that purpose, without my prior written consent.
• I assert my moral rights under UK law where applicable. You will not knowingly treat the work in a derogatory way or remove required attribution in promotional uses I make of the work.
• Third-party software, plugins, and stock materials remain subject to their own licenses. Source files may require compatible licenses on your side.

10. Confidentiality

Non-public briefs, references, and unreleased project details you mark as confidential will not be shared beyond what is needed to perform the Services or as required by law.

Standard portfolio and promotional use in section 9 still applies unless we agree a confidential engagement in the Scope before work begins.

11. Files, backups, and retention

You are responsible for backing up deliverables once received. I am not obliged to store project files indefinitely.

Unless the Scope promises otherwise, I may delete working files twelve (12) months after final delivery or last activity on the commission, after giving reasonable notice when practicable.

Re-opening a closed project or recovering archived files may be billed at the hourly rate.

12. Warranties and disclaimer

I warrant that deliverables will substantially conform to the approved Scope and that I have the right to grant the license or assignment described in section 9.

Except as stated above, Services and deliverables are provided "as is". I do not warrant uninterrupted delivery, fitness for every engine or pipeline, or compliance with platform rules (VRChat, Unity, Unreal, etc.) unless explicitly listed in the Scope.

You are responsible for testing imports, performance, legal clearance of your project, and compliance with platform terms where you publish the work.

13. Limitation of liability

To the fullest extent permitted by applicable law, my total aggregate liability arising from or related to a commission (whether in contract, tort, or otherwise) is limited to the greater of: (a) the fees you paid me for that commission, or (b) one hundred pounds sterling (£100).

I am not liable for indirect or consequential loss, including lost profits, lost revenue, lost data, reputational harm, or project delays, even if advised of the possibility.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

14. Indemnity

You will indemnify and hold me harmless from third-party claims, damages, penalties, and reasonable legal and administrative costs arising from: (a) materials or instructions you supplied; (b) your use of deliverables outside the Scope or without required payment; (c) your breach of these Terms; or (d) infringement allegations relating to your brief where I followed your approved references.

15. Force majeure

I am not in breach if delay or failure results from events outside my reasonable control (including illness, infrastructure outages, platform failures, or supply issues beyond my control). I will notify you and agree a revised schedule where possible.

16. Disputes

If there is a dispute, we will try in good faith to resolve it in writing (including Discord) within fourteen (14) days before either party starts formal proceedings, except where urgent injunctive relief is needed.

17. General

These Terms, the approved Scope, and invoices that reference that Scope form the entire agreement for that commission and replace prior discussions on the same subject.

If a court finds part of these Terms invalid or unenforceable, the rest remains in effect.

I may update these Terms for future commissions by posting a new version on this site with a new effective date. Commissions already accepted under an earlier effective date keep the Terms that applied when you approved the Scope and paid a deposit (if any).

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections that may give you rights in your home jurisdiction within the UK.

For commission questions or formal notices under these Terms, contact me via the Contact page (Discord or other methods listed there). For legal notices, email or post may be required if we agree that in the Scope.